Frequently Asked Questions
Does Grimaldi’s publish allergen information?
Yes. Grimaldi’s provides allergen and nutrition details on our Nutritional and Allergen page to help guests make informed choices before they dine with us.
Where can I find Grimaldi’s nutrition information? should we hyperlink th nutritional and allergen pages in the answer?
You can find nutrition information on our Nutritional and Allergen page, including calories, fat, cholesterol, sodium, carbohydrates, sugars, fiber, protein, and other details by menu item.
Can I plan a private event at Grimaldi’s?
Yes! Select Grimaldi’s locations offer private dining and event options, and full restaurant buyouts may also be available. Availability varies by location, so please contact your local restaurant for details.
How many guests are required for a Grimaldi’s group dining event?
Group dining requires a minimum of 8 guests at most locations. Our Brooklyn, NY location requires a minimum of 25 guests. We ask for at least 72 hours’ notice so our team can help make your event great.
Does Grimaldi’s host group dining events?
Yes! Grimaldi’s Pizzeria loves hosting birthdays, weddings, graduations, family gatherings, team celebrations and other special occasions. Please contact your local Grimaldi’s for specific group-size accommodations and availability, as these vary by location.
Does Grimaldi’s use a special water system for its pizza dough?
Yes. Grimaldi’s locations use a custom water system designed to recreate the characteristics of the water used at our New York locations. This helps us maintain the consistent taste and texture of our dough across our restaurants.
Does Grimaldi’s have a rewards program?
Yes. Grimaldi’s Rewards members earn points on qualifying purchases and receive access to exclusive offers, bonus-point opportunities and other benefits.
Does Grimaldi’s offer desserts?
Yes! Our dessert menu includes Grimaldi’s Famous Cannoli, New York-style cheesecake and other selections. Dessert availability may vary by location.
Does Grimaldi’s offer takeout and delivery?
Yes. Takeout and delivery are available at participating Grimaldi’s locations. Visit your local restaurant’s page to view available ordering options.
Does Grimaldi’s offer vegetarian pizza options?
Yes. Guests can choose from several vegetarian Chef’s Selections or build their own pizza with a variety of cheeses, vegetables and other meat-free toppings.
Is Grimaldi’s Pizzeria family-friendly?
Yes! Grimaldi’s offers a casual, family-friendly dining experience with pizzas designed for sharing. Menu options and amenities may vary by location.
Where did Grimaldi’s Pizzeria originate?
Grimaldi’s opened its original location under the Brooklyn Bridge in Brooklyn’s DUMBO neighborhood in 1990’s. Our pizzas continue to be made using pizza-making traditions originating in Brooklyn more than 100 years ago.
How does Grimaldi’s create authentic New York-style pizza outside New York?
Grimaldi’s uses the same coal-fired cooking method found at our original Brooklyn location, along with traditional pizza-making techniques and a custom water system designed to recreate the characteristics of New York water used in our dough.
Does every Grimaldi’s location use a coal-fired oven?
Yes. From our original location under the Brooklyn Bridge to our restaurants across the country, every Grimaldi’s uses a signature coal-fired oven to create our distinctive crust, char and flavor.
Why does Grimaldi’s use coal-fired ovens?
Coal-fired ovens are central to the Brooklyn pizza-making tradition behind Grimaldi’s. Their intense heat creates the crisp-yet-chewy crust, signature char and classic New York-style flavor our pizzas are known for.
Does Grimaldi’s offer lunch specials?
Yes. Grimaldi’s Slices ASAP lunch deal is available Monday through Friday from 11am to 3pm at participating locations, with slice, salad, and drink combo options. Slices ASAP is not available at our Brooklyn or Grand Canal Shoppes locations.
Does Grimaldi’s offer a military discount?
Yes. Grimaldi’s is proud to offer 15% off for military service members and veterans at participating locations with valid ID. This offer is available for dine-in and call-in takeout orders only.
Does Grimaldi’s have happy hour?
Yes. Grimaldi’s Stoking Social Hour runs daily from 3pm to 5pm at participating locations, with offers including $10 signature cocktails, $3 off starters and salads, and select drink specials. Availability and pricing may vary by location.
Can you build your own pizza at Grimaldi’s?
Yes! Choose your base: Traditional red sauce, White with Garlic (extra mozzarella and no sauce) or Pesto. Then add your favorite toppings, from pepperoni and Italian sausage to ricotta, roasted red peppers, mushrooms, artichoke hearts and more.
Does Grimaldi’s have cauliflower crust pizza?
Yes. Grimaldi’s 12-inch cauliflower crust is available with Traditional, White with Garlic, and Pesto options.
Does Grimaldi’s have gluten-friendly pizza?
Yes. Grimaldi’s offers a 12-inch gluten-friendly crust. Please note that all items are prepared in a common kitchen, so there is a risk of gluten exposure. We do not recommend this option for guests with Celiac Disease.
What types of pizza does Grimaldi’s offer?
Grimaldi’s offers New York-style, with options including Traditional, White with Garlic, Pesto, Chef’s Selections and build-your-own. We also offer calzones. Gluten-friendly and cauliflower crusts are also available.
What sizes are Grimaldi’s pizzas available in?
Grimaldi’s coal-fired pizzas are available in 12-inch, 16-inch, and 18-inch sizes. Because each pizza is hand-stretched and baked in our coal-fired ovens, final sizes may vary slightly.
Does Grimaldi’s make its dough fresh?
Yes! Grimaldi’s dough is made fresh in-house every day using our secret recipe, and every pizza is hand-tossed to order.
What makes Grimaldi’s pizza different from conventional oven pizza?
Grimaldi’s pizzas are baked in signature coal-fired ovens, giving every pizza the crisp crust, signature char, and classic New York-style flavor Grimaldi’s is known for.
What is Grimaldi’s Pizzeria known for?
Grimaldi’s Pizzeria is known for coal-fired pizza, hand-tossed dough made fresh in-house daily, quality ingredients, and a pizza-making tradition that started under the Brooklyn Bridge in DUMBO, NY.
Grimaldi’s Pizzeria Reward Terms of Use
View the rewards program terms of Use: www.grimaldispizzeria.com/rewards-terms/
Can I put Family Members under my account?
No, we allow one member per email address. You may share your account number with your family, but all the rewards will be under one account, including only one free birthday pizza per year.
My birth year says 1904 and I can’t change it. Will this affect my rewards?
Your birth year does not impact your rewards at all. You will still receive your birthday pizza as well, as long as you’ve made one purchase using your member ID number or phone number to earn points in the 11 months prior to your birthday month. The reason your birth year says 1904 is because you’re a legacy member of our club! All members who started out as eVIP’s and migrated to Grimaldi’s Rewards were assigned the birth year 1904. So thank you for being one of the O.G. ‘s of our rewards program!
Do my rewards or points ever expire?
Yes. Beginning December 1, 2026, all points will expire in accounts that have gone 12 consecutive months without a qualifying purchase. This means that if you have not made a qualifying purchase between December 1, 2025, and November 30, 2026, your points will expire on December 1, 2026.
After that date, points will expire whenever an account reaches 12 consecutive months without a qualifying purchase. A qualifying purchase is any order made using your Grimaldi’s Rewards account. Each qualifying purchase resets the 12-month activity period and keeps all accumulated points active.
All other rewards and offers are valid for the period listed on the offer.
How do I redeem a reward?
You can redeem your rewards when dining in by providing your Member ID number to your server, or online by logging in at GrimaldisPizzeria.com. You don’t need to use your points to redeem rewards—just select the available rewards on the checkout screen. Please note that only one reward can be redeemed per order, and it cannot be combined with other offers.
What if I forget to provide my Member ID number, how do I receive points?
In order to receive points, you must send an email to inquiries@grimaldispizzeria.com with your first and last name, your member ID number, and a clear photo of your receipt and you’ll receive your points within 7 days.
How do I get points and rewards for my purchases?
You can earn points on your purchases by logging into your account when ordering online or through our app. For dine-in and to-go orders, simply provide your Member ID to your server, to-go host, or bartender. Points are earned based on dollars spent, with a limit of one transaction per calendar day and a maximum of $100 spent or 500 points per day. To ensure you earn points, let our staff know you are a rewards member at the beginning of your visit.
Please note: Points cannot be earned on purchases made through third-party delivery companies (Door Dash, Uber Eats, etc.), on purchases of Grimaldi’s gift cards, or on portions of orders that are covered by redeeming bonus cards, coupons, bounce-back cards, or rewards (such as redeemed reward dollars, free/discounted items). However, redeeming a Grimaldi’s gift card for food and/or beverages does earn points.
To ensure you receive all available rewards and offers, please make sure you are opted in to receive our emails. Members who are not subscribed may not receive certain rewards or promotional communications tied to their account.
Do I get any rewards for signing up?
Yes, you will receive a free starter when you sign up. Please note, this offer is for new members only. If you sign up through a separate promotional offer, that offer will replace the free starter.
When does my birthday reward arrive?
Birthday rewards are activated on the first of your birthday month. If you newly sign up for Grimaldi’s Pizzeria Rewards during the month of your birthday, you will receive a reward on the first of the next month if you make a purchase at our restaurant using your Member ID number prior to the end of your birthday month. Please note, you only need your Member ID to redeem your reward and no longer need a coupon to do so.
Will I still get a free pizza for my birthday?
Grimaldi’s Pizzeria Rewards program offers a free birthday pizza for dine-in and takeout, Monday – Thursday, only as a benefit for active members. Members are considered active if they have provided their member ID number when placing a qualifying order at Grimaldi’s in the 11 months prior to the 1st day of their birthday month. Please note that a qualifying order to be considered active is one that earns reward points. For example, if your birthday is in July, you would need to place one food and/or drink order and earn points with your member ID between August 1 and June 30, the 11 months preceding your birthday month each year. We know this won’t be difficult for any of our fans, and we want to reward you for that! However, we can no longer continue to offer free birthday pizzas for all. Please note that bonus card redemptions and gift card purchases do not earn points, but redeeming a gift card for food and/or beverages does earn points. See ‘How do I get points for my purchases?’ for more info.
To ensure you receive your birthday reward, please make sure you are opted in to receive our emails. Members who are not subscribed may not receive their birthday pizza or other rewards tied to their account.
Does my account transfer from being a VIP Club member to Grimaldi’s Pizzeria Rewards?
Yes, it does! To make it easier for all, we transferred the VIP Club accounts to the Grimaldi’s PIzzeria Rewards program.
What is Grimaldi’s Pizzeria Rewards?
Grimaldi’s Pizzeria Rewards is our rewards program that lets you earn points towards dollars off. You earn 5 points for every $1 you spend at Grimaldi’s (dine-in, takeout, and delivery orders placed on our app or website), and you earn a $10 reward every time you reach 1,000 points.
Grimaldi’s Pizzeria Rewards are available to be used at all Grimaldi’s locations (not including locations in NY, or NJ, except 1 Front Street, Brooklyn). You can register online at https://grimaldispizzeria.com/rewards
How will I get my points when I order online?
If you are logged into your loyalty account, you will automatically receive points for your purchase.
Is there a minimum purchase required for online orders?
Yes. Online orders placed through Grimaldi’s website or app must meet a minimum purchase requirement of $4 before taxes, fees, and gratuity.
Can I use my gift cards or bonus cards for online orders?
Gift cards can be used online, but Bonus Cards cannot. To redeem a Bonus Card, please place your order by calling the restaurant.
Can I use my rewards for online orders?
Yes, just apply them to your order on the checkout screen prior to checking out. Please note that online orders must meet a minimum purchase requirement of $4 before taxes, fees, and gratuity.
Can I use my birthday pizza reward for online orders?
Yes, just apply the reward to your order prior to checking out. The offer is valid for (1) 16” Traditional Cheese Pizza per basket; toppings are available at an additional cost. Monday through Thursday only.
Grimaldi’s Pizzeria online ordering looks different, did something change?
Yes, something did change! We have upgraded our online ordering platform to make ordering takeout from Grimaldi’s easier than ever!
I had an online ordering account on the old ordering site, will my information transfer to your new site?
Your old online ordering account and loyalty credentials did transfer over to our new platform. So you can keep using the same member ID and password, and all of your rewards and points transferred over as well. The only thing you’ll need to set up again is your favorite order if you have that saved, and you will not be able to reorder your last order the first time you use the new system. After it’s set up in the new system, you’ll be able to simple reorder.
What is the Grimaldi's Rewards Program participation policy?
Our Rewards Program is designed to thank our loyal guests and make every visit even better. We want everyone to enjoy being part of it!
That said, participation in the program is a privilege, and we reserve the right to update, pause, or remove anyone or any account from the program at any time and for any reason, at our discretion.
This may include situations such as:
- Misusing the program or attempting fraudulent activity
- Providing false or misleading information
- Being disrespectful or inappropriate toward our team members or other guests
- Behavior that goes against the friendly spirit of our restaurants
We also reserve the right to adjust, revoke, or add points or rewards in any account at our discretion—whether to correct an error, recognize a guest, or handle activity that appears inconsistent with the program’s intent.
We may make changes to the program or its terms at any time. By continuing to participate, you agree to any updates we make.